Bilingual Scheduling Coordinator (Spanish Preferred)

About Care & Help

Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Summary

As a Home Care Coordinator, you will play a crucial role in ensuring the smooth delivery of home care services to our clients. You will be responsible for coordinating and scheduling caregiver assignments, managing client care plans, and providing exceptional customer service to clients and their families. Your attention to detail, strong communication skills, and ability to prioritize tasks will contribute to the overall success of our home care operations.

Essential Duties and Responsibilities:

Caregiver Scheduling and Coordination:

•  Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.

Client Care Management:

• Conduct thorough assessments of client needs, preferences, and care requirements in collaboration with clients, their families, and healthcare professionals.
• Develop and implement personalized care plans for each client, ensuring that all care activities are documented accurately and consistently.
• Regularly review and update client care plans based on changes in health conditions, preferences, or other factors.
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.

Customer Service and Communication:

• Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
• Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships.
•  Educate clients and their families on available home care services, resources, and community support options.

Administrative Duties:

•  Maintain accurate and up-to-date client records, including care plans, contact information, and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.
• Other responsibilities as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
•  Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
•  Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
•  Ability to work collaboratively in a team environment and independently with minimal supervision.
•  Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
• Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided.
• Familiarity with home care software and scheduling systems is preferred but not required.

Physical Demands:

•  Must remain in a stationary position for long periods of time at a desk or computer
• Requires occasional standing, sitting, and walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

• Office environment

Benefits:

• Medical, Vision & Dental Insurance
• PTO, Sick Time, Holidays( Including Floating Holidays)

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.