Care and Help Home Care

Director of Operations

Office Staff – Operations - Allentown, PA - Full Time

About Care & Help

Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Job Summary:   Responsible for the overall organization and financial success of assigned care center(s) and for directing care center operations and functions in accordance with approved policies, procedures, and standards. Ensures the enhancement of business development and continuous improvement of care center efficiencies and fiscal success.

­Essential Duties and Responsibilities:  

  • Ensures Care Center and staff maintain compliance with all regulations, laws, contracts, accreditation, policies and procedures, to include successful resolution of deficiencies identified through internal or external audits.​
  • Collaborates with the Compliance department to ensure compliance in a timely manner.​
  • Participates in Monthly Operating Review meetings.​
  • Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.​
  • Oversight of coordination management and ensures client, family and external stakeholders’ satisfaction with services.​
  • Improves team engagement and retention; participates in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.​
  • Liaises with HR team to ensure recruiting and onboarding needs and requirements are met.​
  • Works hand-in-hand with the local marketing team to ensure the efficient and effective on-boarding of prospective employees and clients.
  • Performs other duties as assigned.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate’s degree and 3+ years’ experience in leadership or management OR Bachelor’s degree with 2+ years’ experience in business office setting.
  • Two additional years of management/leadership experience may be substituted for degree requirements.
  • Experience in Home and Community Based Services (Elder Home Care preferred).
  • Experience in Managed Care and/or Waiver programs.
  • Customer service oriented. Must be able to work with all stakeholders.
  • Fluency with Microsoft Word and Outlook.
  • Excellent organizational skills and attention to detail.
  • Ability to build strong relationships and gain support from staff.
  • Strong written and verbal communication skills

Physical Demands:

  • Must remain in stationary position for long periods of time at desk or computer
  • Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking
  • May be required to lift and move boxes, medical records, etc.

Work Environment:

  • Due to the nature of the responsibilities, this role will primarily take place in office
  • Moderate degree of travel (25-40%)

Benefits:

  • Medical, Vision & Dental Insurance
  • PTO, Sick Time, Holidays (Including Floating Holidays)

CHHC500

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.

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ACKNOWLEDGMENT AND AUTHORIZATION
I certify that the information contained in this application is true and complete. I attest to the fact that the answers given by me are correct to the best of my knowledge and ability. I certify that I have not knowingly withheld any information that might affect my chances for hiring. I understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of my application or, if I am employed by the company, can be grounds for my immediate termination.

I authorize the company to check and verify any and all information listed above, including but not limited to my references, record of employment, education record, and any other information I have provided. Unless otherwise noted, I authorize the references I have listed to disclose any information related to my work record and my professional experiences with them, without giving me prior notice of such disclosure. I release the company, my former employers and all other persons and entities, from any and all claims, demands or liabilities arising out of or in any way related to such examination or revelation.

I understand that nothing contained in this Employment Application or in the granting of an interview is intended to create an employment contract between the Company and myself for any of employment, rostering or for the providing of any benefit. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon the Company unless made in writing by its Chief Executive Officer or a Managing Member of the Company. If any employment relationship is established, I understand I have the right to terminate my employment at any time for any reason or no reason at all, with or without prior notice, and that the Company retains the same right.

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