Incident Reporting Specialist

Job Summary: 
The Critical Incident Reporter supports the business by ensuring compliance with all payors, federal, state, and local incident reporting, and management requirements. To ensure the safety of our clients, this position responds to all serious complaints, grievances, and critical incidents. The Critical Incident Reporter follows a structured investigative response to mitigate risks in collaboration with the Critical Incident Manager, Human Resources, Clinical, Operations and Compliance leaders. The Incident Reporter is responsible for timely follow-up as well as educating fellow employees on our policies and procedures for responding to Critical Incidents.

Essential Duties and Responsibilities:  
•    Responsible for accurate intake, logging and tracking of serious complaints, grievances, and incidents, conducting investigations, and reporting of incidents to various government and contract agencies.
•    Responsible for collaborating with the Incident Manager, Incident Team and stakeholders to research, investigate, and provide an accurate and holistic overview of an incident including identification of root causes.
•    Maintains confidentiality of information, documents accurate records and maintains detailed internal systems for all critical incidents across the agency.
•    Facilitates intake and follow up with agency staff to ensure complaints are documented as required.
•    Responsible for leading incident response from beginning to end. Consults with or defers to corporate leads as required, especially in Human Resources, Quality and Compliance.
•    Develops strong relationships with other departments to drive timely and effective outcomes.
•    Helps Incident Manager to identify potential opportunities for improvement.
•    Ensures compliance with all relevant regulations and ethical standards to keep our clients and caregivers safe.
•    Training necessary employees on best practices to report client and caregiver incidents.
•    Performs other related duties as assigned.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Relevant experience in critical incident reporting in the healthcare or home health care industry is preferred.
•    Proven track record of successful incident management in a high-volume, fast-paced environment.
•    Strong interpersonal and communication skills to build relationships and engage effectively with clients and healthcare professionals.
•    Empathy and sensitivity to understand clients' needs and concerns and recommend appropriate solutions.
•    Knowledge of home health care services, regulations, and payer sources (e.g., Medicare, Medicaid, private insurance).
•    Persuasive presentation skills to effectively highlight the agency's services to potential clients and referral sources.
•    Self-motivated and results-driven, with the ability to work independently and meet targets.
•    Familiarity with GRC Software (Governance, Risk, and Compliance), and Microsoft Office applications.
•    Ability to travel within the designated territory to meet with office staff, clients, or employees

Physical Demands: 
•    Prolonged periods sitting at a desk and working on a computer.
•    Must be able to lift up to 15 pounds at times.

Work Environment: 
The Critical Incident Reporter primarily works in the office, engaging with healthcare professionals, Service coordination agencies, Insurance Payors, and their relevant staff. The role involves office work to handle tasks and reporting. The work schedule may vary, including occasional evenings or weekends to accommodate audits, upcoming meetings, and critical incident reporting. The Critical Incident Reporter may need to travel within the designated territory to build relationships and drive business growth.

CHHC500

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.