Care and Help Home Care
Scheduling Coordination Manager
Philadelphia, PA - Full Time
About Care & Help
Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.
Job Summary:The Scheduling Coordination Manager oversees and manages the care coordination process for home health care services. This position leads a team of care Coordinators, ensuring efficient scheduling of caregivers, and facilitating effective communication between the care team, clients, and their families.
Supervisory Responsibilities:
- Recruits, interviews, scheduled, hires, and trains new staff in department.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Issues disciplinary documentation and Performance Improvement Plans to address performance issues.
Essential Duties and Responsibilities:
- Team Leadership: Lead and manage a team of care coordinators, providing guidance, training, and support to ensure effective care coordination.
- Ensures Caregivers are paid in a timely fashion and troubleshoots pay issues in partnership with Payroll.
- Coordinate and manage caregiver schedules to ensure adequate coverage for clients' needs and optimize efficiency.
- Collaborate with the Marketing team, the Clinical team, and the client to ensure that the intake process for new clients is conducted to determine their care requirements.
- Collaborate with the Marketing team and Clinical team to ensure clients have personalized care plans based on their health needs and preferences.
- Act as the primary point of contact for clients and their families, addressing inquiries, providing updates, and resolving concerns.
- Monitor and evaluate the quality of care provided to clients, conducting periodic reviews and assessments to ensure compliance with standards.
- Facilitate seamless communication and coordination among caregivers, nurses, and other care team members.
- Assist in coordinating care transitions, including discharge planning from hospitals or other care facilities.
- Provide training and professional development opportunities for care coordinators to enhance their skills and knowledge.
- Ensure accurate and up-to-date client and caregiver records are maintained in electronic health record (EHR) systems.
- Ensure notes are consistently entered into HHAeXchange to reflect caregiver and client related data as it pertains to the care of the client.
- Monitors, trains and coaches Coordinators on customer service skills and best practices on providing customer service.
- Ensure compliance with all relevant regulations, policies, and industry standards in care coordination.
- Provides feedback to caregivers on issues with timeliness, missed shifts, dress code, etc. Documents findings and escalates as appropriate I partnership with Human Resources.
- Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines.
- Services as an escalation point to handle difficult case issues that Coordinators are not able to resolve.
- Oversees on-call coverage schedule.
- Collaborate with other departments within the home health care agency to optimize overall care delivery and client satisfaction.
- Work in partnership with Service Coordinators affiliated with various payors as appropriate.
- Ensure Electronic Visit Verification is at 85% or greater compliance for the assigned caseload.
- Utilize and generate reporting in HHAeXchange to drive business initiatives.
- Perform other related duties as assigned.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Relevant certifications and experience in home health care coordination are advantageous.
- Proven experience in a managerial or leadership role, preferably in the home health care industry or a similar healthcare setting.
- Knowledge of home health care services, regulations, and care coordination principles.
- Strong leadership and communication skills to effectively manage a care coordination team and interact with clients and their families.
- Ability to prioritize and manage multiple tasks, ensuring efficient care coordination and scheduling.
- Proficiency in using electronic health record (EHR) systems and other software applications for care coordination and data management. HHAeXchange is a plus.
- Empathy and compassion for clients and their families, understanding the unique needs of individuals receiving home health care services.
- Analytical and problem-solving abilities to address care coordination challenges and implement effective solutions.
- Ability to work independently and collaboratively as part of a multidisciplinary care team.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Work Environment:
The Scheduling Coordination Manager typically works in an office setting within the home health care agency. The role involves regular interactions with care coordinators, clients, their families, and other members of the care team. The work schedule is generally during regular office hours, but occasional flexibility may be required to accommodate client needs, attend meetings with agency management or stakeholders, or handle urgent care coordination matters.
ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.
CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.
DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.
